Terms and Conditions

Delivery
Same Day: We offer a same day delivery service throughout the U.K. at our standard rate of £4.95, orders must be placed before 2pm to guarantee delivery. Please note some remote areas are not guaranteed for same day delivery.

Next Day: Our next day delivery service is available at our standard rate of £4.95, Mon-Sat only.

Sunday delivery: We offer a local Sunday delivery service within a 15 mile radius of Stirling, please telephone to confirm availability and costs.

International Delivery: please call to send flowers internationally.

Important Delivery Information
Please bear in mind flowers are perishable items. Please ensure you select a delivery address where the flowers can be cared for on arrival. If the recipient is not at the address to receive the flowers they shall be left at door (where appropriate), with a neighbour or returned to us for re-delivery (a charge may be incurred for this). 

Flower Availability
All floral products are subject to availability. IN the event of any supply difficulties or inferior quality flowers, we reserve the right to substitute any product with an alternative product of a similar style and value. 

Flower Guarantee
We are passionate about flowers and are totally committed to supplying the highest quality flowers. We value your custom and at Fleur de Lis we constantly strive to provide an excellent service. If at any time you are not completely satisfied, please let us know within 24 hours of receiving your flowers so we can fully investigate any complaints and rectify as quickly as possible. We are here to help in any way we can and our dedicated team ensures you of their full attention at all times. 

Payments
We accept all major credit / debit cards, all payments will be automated once your order has been submitted. Our website has a secure checkout and we therefore encourage you to place your order online. 

Cancellations
We reserve the right to retain payments when an order is cancelled within a 48 hour period.